Certified Quality Management Professional

Course Methodology

The course will challenge the participants with exercises, workshops and presentations. Role plays and group discussions will make this course a unique and fun experience for every participant. Assessments and gap analysis tools will be used throughout the course. Videos will also be shown to emphasize and clarify some learning points.

Course Objectives

By the end of the course, participants will be able to:

• Explain the role and impact of leadership to support quality management systems
• Describe the importance of quality in organizations and review various quality schools and teachings by quality gurus
• Assess team dynamics and the role of teams to support continual improvement projects
• Contrast the most used quality philosophies and tools and use them to establish priorities within their organization
• Appraise the ethical commitment needed by quality professionals

Target Audience

Individuals, leaders, supervisors and all those who are engaged in quality management implementation and improvement of organizational performance.

Target Competencies

• Quality management
• Quality control and assurance
• Applying quality tools
• Leadership
• Team management
• Understanding ethics
• Using quality methodologies

• Leadership and management in quality
  • Definition, similarities and differences
  • Can leadership be taught and developed?
  • Traits of a true quality leader
  • Role of leadership in supporting quality management systems
  • Situational leadership in quality
• Quality basics and definitions
  • Definition and concept of quality
  • History of quality
  • Benefits of implementing a quality model
  • Review of common quality models
  • Review of quality gurus
  • Quality philosophies
  • Deming’s fourteen points
  • Juran’s trilogy
  • Crosby’s zero defect mindset
  • House of quality and Quality Function Deployment (QFD)
  • Six Sigma methodology
  • Lean principles
  • Quality models, awards and methodologies
  • Malcolm Baldrige national quality award and EFQM
  • Dubai quality award
  • HH Sheikh Khalifa excellence award
  • ISO9001
  • Total quality management
• Building teams in a quality management system
  • Why team thinking is important in quality management projects
  • Barriers to teams achievements
  • Characteristics of effective teams
  • Team development cycle
  • Team members selection tools
• Improvement tools and techniques
  • The seven classic quality tools
    • Cause and effect diagram
    • Pareto chart
    • Control charts
    • Histogram
    • Check sheet
    • Scatter diagram
    • Flow charts
  • Management elements and planning tools: the new tools
  • Process improvement tools
  • Contingency and risk planning tools
  • Failure Mode and Effects Analysis (FMEA)
• Ethics in quality management
  • American Society for Quality code of ethics

Other Dates

18Jul

29Mar

04Sep