McTimothy Associates

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Certified Quality Management Professional

Why Attend

Quality management has evolved to become an internationally sought after and rewarding career. The quality management body of knowledge is developed to cover areas of leadership, communication, strategy, and technical skills in quality and project management among many other. This course aims to develop these skills and provide participants with the tools and methodologies to shift into this rewarding career. The course will showcase the most common tools and methodologies used by quality professionals. Moreover, the course will highlight some of the leadership traits that every quality professional should develop. The course will also introduce the team development cycle that a quality team should go through. A blend of skills and applications through a practical project are the ultimate deliverables of this very unique course.

$ 128.49

Event Date: 29/03/2023 – 30/03/2023

Total:

More Dates

04/09/2024 – 05/09/2024

Price: $ 128.49

  • Leadership and management in quality
    • Definition, similarities and differences
    • Can leadership be taught and developed?
    • Traits of a true quality leader
    • Role of leadership in supporting quality management systems
    • Situational leadership in quality
  • Quality basics and definitions
    • Definition and concept of quality
    • History of quality
    • Benefits of implementing a quality model
    • Review of common quality models
    • Review of quality gurus
    • Quality philosophies
    • Deming’s fourteen points
    • Juran’s trilogy
    • Crosby’s zero defect mindset
    • House of quality and Quality Function Deployment (QFD)
    • Six Sigma methodology
    • Lean principles
    • Quality models, awards and methodologies
    • Malcolm Baldrige national quality award and EFQM
    • Dubai quality award
    • HH Sheikh Khalifa excellence award
    • ISO9001
    • Total quality management
  • Building teams in a quality management system
    • Why team thinking is important in quality management projects
    • Barriers to teams achievements
    • Characteristics of effective teams
    • Team development cycle
    • Team members selection tools
  • Improvement tools and techniques
    • The seven classic quality tools
      • Cause and effect diagram
      • Pareto chart
      • Control charts
      • Histogram
      • Check sheet
      • Scatter diagram
      • Flow charts
    • Management elements and planning tools: the new tools
    • Process improvement tools
    • Contingency and risk planning tools
    • Failure Mode and Effects Analysis (FMEA)
  • Ethics in quality management
    • American Society for Quality code of ethics

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