Certified Executive and Personal Assistant

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Why Attend

Course Objectives

By the end of the course, participants will be able to:

Practice advanced administration techniques to effectively run the office of a senior manager
Develop excellent relationships with the manager to maximize productivity
Acquire modern communication concepts and strategies to facilitate work flow
Apply professional business writing techniques in e-mails
List the main causes of stress and prepare an action plan to keep them under control
Prepare and organize a professional meeting, write its agenda and take minutes accurately
Demonstrate professional skills in serving internal and external customers effectively

Target Audience

Executive and personal secretaries, personal assistants, senior clerks, senior administrators and others with the potential to become office managers.

Target Competencies

Personal drive
Building relationships
Interpersonal communication
Business writing
Handling stress
Organizing meetings
Service orientation

Event Date: 03/05/2022 – 05/05/2022

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Overview
Course Outline

Course Outline

Progressive role of the executive or personal assistant
- Changes and challenges impacting 21st Century administrators
- Developing and broadening your role
- Expanding yourself: going beyond expectations
- Increasing your visibility at the office
- Widening the managerial aspects of your role
- Competencies of the modern personal assistant
- Better management of your workflow
Optimizing the relationship with the boss
- Establishing common objectives and priorities
- Knowing and synchronizing expectations
- Building and managing the relationship
- Managers’ types and ways to manage each type
- Maximizing your value relative to the boss
- Partnering with the boss
Effective interpersonal communication
- Building excellent relationships with colleagues
- Dealing with difficult personalities
- Developing self-confidence and assertiveness
- Presenting your ideas and influencing others
- Negotiating win-win outcomes
- Perceptions, attitudes and beliefs
Professional business writing
- Crucial elements for excellent writing
- The AIDA model of business writing
- Writing professional e-mails
- E-mail etiquette
Controlling workplace stress
- Understanding stress
- What happens when you are under stress: the symptoms
- Identifying actual causes of stress
- Action planning to keep stress under control
- Time management preventive measures
Organizing professional meetings
- Planning for the meeting
- Preparing the agenda
- Techniques for writing the minutes
- Improving the effectiveness of your meetings
- Actions to take after your meetings
Dealing with visitors and improving customer service
- Importance of internal customer service
- What customers pay attention to
- Servicing internal and external customers
- Handling complaints professionally
- Making your department customer friendly