Course Outline
- Being a supervisor today
- Scope and nature of supervision
- The supervisor’s three distinct roles
- An operational role
- A leadership role
- A communication role
- The supervisor’s skills checklist
- Technical
- Human
- Conceptual
- The supervisor’s competency self-assessment inventory
- The supervisor’s image – ‘A True Story
- The main supervisory functions
- Planning the course of action to achieve operational goals
- Organizing the work of the team
- Identifying the work to be performed
- Delegating to empower
- Coordinating the work of the team
- Ensuring that all efforts move smoothly
- Supporting the team to increase productivity
- Building and leading a synergized team
- Ensuring that performance conforms to plans
- Establishing standards for high performance
- Implementing effective problem solving techniques
- The supervisor as a powerful communicator
- Generating enthusiasm using two-way communication
- Leveraging the power of positive attitude in your team
- Maintaining an atmosphere of trust and cooperation
- Developing the habits of an active listener
- Using body language to make a bigger impact
- Building rapport with the team – ‘The Mirroring Technique’
- Writing professional and accurate E-mails
- Providing proper orientation and positive discipline
- Monitoring and developing the team’s performance
- Monitoring your team’s progress
- Helping the team members build on their strengths
- Increasing the team’s productivity
- Identifying the right time for coaching
- Identifying the right time for mentoring
- Being accessible and providing support
- Managing time effectively to increase productivity
- Keeping a to-do-list
- Prioritizing your typical day
- Breaking tasks down into steps
- Using a progress report to track the schedule
- Learning how to avoid typical time wasters
- Self-imposed time wasters
- System-imposed time wasters
- Making your meetings short and productive
