Becoming an Effective Supervisory Manager

Course Outline

• Being a supervisor today
  • Scope and nature of supervision
  • The supervisor’s three distinct roles
    • An operational role
    • A leadership role
    • A communication role
  • The supervisor’s skills checklist
    • Technical
    • Human
    • Conceptual
  • The supervisor’s competency self-assessment inventory
  • The supervisor’s image – ‘A True Story
• The main supervisory functions
  • Planning the course of action to achieve operational goals
  • Organizing the work of the team
    • Identifying the work to be performed
    • Delegating to empower
  • Coordinating the work of the team
    • Ensuring that all efforts move smoothly
    • Supporting the team to increase productivity
  • Building and leading a synergized team
  • Ensuring that performance conforms to plans
  • Establishing standards for high performance
  • Implementing effective problem solving techniques
• The supervisor as a powerful communicator
  • Generating enthusiasm using two-way communication
  • Leveraging the power of positive attitude in your team
  • Maintaining an atmosphere of trust and cooperation
  • Developing the habits of an active listener
  • Using body language to make a bigger impact
    • Visual
    • Vocal
  • Building rapport with the team – ‘The Mirroring Technique’
  • Writing professional and accurate E-mails
  • Providing proper orientation and positive discipline
• Monitoring and developing the team’s performance
  • Monitoring your team’s progress
  • Helping the team members build on their strengths
  • Increasing the team’s productivity
  • Identifying the right time for coaching
  • Identifying the right time for mentoring
  • Being accessible and providing support
• Managing time effectively to increase productivity
  • Keeping a to-do-list
  • Prioritizing your typical day
  • Breaking tasks down into steps
  • Using a progress report to track the schedule
  • Learning how to avoid typical time wasters
    • Self-imposed time wasters
    • System-imposed time wasters
  • Making your meetings short and productive