ADVANCED & TECHNICAL REPORT WRITING AND COMMUNICATIONS SKILLS

The aim of this workshop, ‘Technical Report Writing and Communication Skills’ is to develop the principles of technical writing that give it a logical base – appealing to both the technical and non-technical reader. This course encourages writers to be efficient and logical in their use of words, ensuring that the purpose of each component is understood and achieved. The workshop focuses on the real challenge – to express complex ideas simply. This entails anticipating the needs of readers and supplying whatever context may be needed to understand the meaning, relevance, and importance of what is written.

Course objectives:

The course is based on a wealth of experiential knowledge gleaned from the consultants’ experience. On successful completion of this workshop delegates will be able to:

• Understand the types and purposes of technical reports
• Write realistic specifications
• Organize reports and plan the sections and subsections you need.
• Understand the steps in writing a report
• Write clear and concise formal reports, equipment manuals, and other technical documentation
• Understand the principles of clear and concise writing
• Develop effective communication with technical as well as non-technical staff at all levels – matching your content to your readers’ knowledge.
• Keep information specific rather than general.
• Brainstorm and identify technical problems and solutions
• Collect, organize, analyze and evaluate information
• Appreciate the use of active verbs rather than passive verbs.
• Edit wordy phrases – using simple words rather than complex ones
• Keep technical terms to a minimum – avoiding jargon, acronyms and
• abbreviations
• Use examples and illustrations.
• Transfer technical information into graphs, flowcharts, and tables.
• Use a good layout to draw attention to key technical information.
• Translate technical documents into compelling oral presentations

Methodology

Designed for all levels of management, this workshop provides a practical hands-on approach to technical report writing. Throughout the workshop, participants will learn through active participation using exercises, questionnaires, and practical case studies covering:

• Determining terms of reference and writing an introduction
• Brainstorming
• Applying the four-stage reading process, group discussion on conclusion and recommendations
• Investigating faulty construction methods (research design faults and problem areas, make observations/findings, mind map, and write a rough draft.)
• Interpreting graphic material, graphic presentation
• Editing the specification
• Creating a specification template
• Writing the specification
• Delivery of a two minutes presentation (each delegate delivers a presentation on a particular aspect of the technical report).

Target Audience

• Engineering professionals (e.g. project and design engineers)
• Technical Personnel
• Maintenance/Supervisory Managers
• Maintenance Planning Staff
• Technical managers
• Project team members in manufacturing, process industries, tendering, contracting, marketing, procurement, research & development, utilities, and local authorities.  

Bonus: What You Will Receive

• ‘Fundamentals of Technical Report Writing – a comprehensive reference book.
• A copy of all PowerPoint slides used in the presentation on USB Flash Memory Drive.
• Certificate of attendance: each delegate will receive a workshop certificate

Introduction 

• The Goals
• Types of report (Formal Report, Technical Memo, Technical Proposals,
• Equipment or Maintenance Manuals, Journal Articles)
• Category of a reader (skilled, decision-maker, technical, operator, general non-specialists)

Compiling the report

• Establishing a framework
• Terms of reference (subject matter, purpose, reader identification)

Report structure

• Findings
• Observations
• Discussions
• Conclusion
• Recommendations
• Executive summary
• Other sections (title page, table of contents, lists, appendices, references)

Elements of Technical Writing

• Factual versus opinion
• Logical flow of writing
• Results of research
• Case Study: Developing awareness of fact and opinion and substantiating opinions with facts
• Practical Session: Determining terms of reference and writing an introduction

Development process

• Research (interviewing, listening, note-taking, reading)
• Organizing the report
• Development methods (general to specific, specific to general,

chronological, sequential, cause and effect, comparison, spatial)

• Overview of conclusion/ recommendations section
• Practical Session: Applying the four-stage reading process, group discussion on conclusion and recommendations

Report outline

• Mind mapping
• Outline formats (academic and engineering outline styles)
• Rough draft
• Activate the writing (correct grammar, language, expressions, and units of measure)
• Simplify the writing (word/sentence/paragraph lengths, fog index)

Report appearance

• White space
• Headings/sub-headings
• Colour
• Illustrations
• Practical Session: Interpreting graphic material, graphic presentation

Checking the specification

• Functional language correctness
• Prototypes
• Realistic specifications
• Compliance test and evaluation criteria
• Practical Session: Editing the specification

Types of specifications

• Government specifications and standards
• Industry standards
• Specifications for complex goods and services
• Performance specifications
• Design specifications
• Practical Session: Creating a specification template

Writing the specification

• Time and cost framework
• Collaboration with other purchasers
• Using consultants and specialists
• Liaison with industry
• Specific and non-specific requirements
• Tiering of specifications
• Reviewing specifications
• Constructive changes
• Errors in specifications
• Conflicting requirements
• Practical Session: Writing the specification

Oral presentation

• Preparation
• Using the report as a guideline
• Formulating the central message
• Arranging the ideas, facts, and supportive arguments
• Making a positive impact (appearance, gestures, eye contact, body language, style of speaking)
• Effective use of visual aids (types of visual aid equipment, using the equipment correctly)
• Maximizing delivery (fielding questions, managing answers, handling difficult situations, short talk guidelines, impromptu sessions)
• Practical Session: Delivery of a two minutes presentation (each delegate delivers a presentation on a particular aspect of the technical report)

Other Dates

27Jul

25Apr

10May

18Oct

16Feb