Advanced Supervisory Skills

Why Attend

Building advanced supervisory skills is critical to help you and your organization succeed in
challenging economic times. This course is designed for helping experienced supervisors develop
advanced supervisory and managerial skills such as effective management, performance
management, goal setting, motivation, and team development.

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Overview
Course Outline

Course Methodology
This course relies on the use of individual and group debriefs . The course also features the use of a
number of case studies and presentations by participants followed by plenary discussions. In
addition, videos and exercises are used to demonstrate the skills required for effective supervision.
Course Objectives
By the end of the course, participants will be able to:
 Define supervisory roles and related competencies
 Apply goal setting and planning in order to actively influence others
 Organize their time and use delegation as a tool to empower their staff
 Create an energized and inspired team for better performance
 Demonstrate coaching techniques to better manage performance
 Identify staff training needs and create plans to develop others
Target Audience
Supervisors who are responsible for the work of teams, other supervisors, experienced supervisors
and those who are being developed for promotion.
Target Competencies
 Developing others
 Project and goal focus
 Managing performance
 Evaluating others
 Results orientation
 Leading others

Course Outline
 The role of the supervisor
 Definition of the supervisory role
 Myths about supervision
 Traditional functions of supervision
 A new look at supervisory tasks
 Supervisor tasks and responsibilities
 Mintzberg’s ten managerial roles
 Managerial leadership
 Competencies for supervisory success

 Goal setting for peak performance
 Principles of planning
 Elements of planning
 The planning process
 Strategies for effective goal setting
 The evidence challenge
 Setting ‘SMART’ goals
 Path goal theory
 Management by Objectives (MBO)

 Organizing and delegating effectively
 Organizing time
 Setting priorities
 Prioritizing using the important and urgent matrix
 Organizing the work of others
 The 4 ‘rights’ of delegation
 Delegating for greater productivity
 Degrees of delegation

 Leading for results
 Modifying your leadership style
 The difference between managers and leaders
 Leadership and the 4 competencies for success
 Steps for forming a successful work team
 Direction and support
 Situational leadership model
 The daily checklist for motivating staff

 Coaching for success
 The supervisor as a coach
 Coaching activities
 The 7 habits of highly successful coaches
 Conducting performance reviews
 The performance review cycle
 Improving your interviewing skills

 Developing and stretching your people
 Training versus development
 Recognizing training needs
 Translating needs into objectives
 Writing learning objectives
 Techniques in developing people