Course Objectives:

  Upon completing this course, students should be able to:

• Understand the strategic role of operations management in creating and enhancing a firm’s competitive advantages
• Understand key concepts and issues of OM in both manufacturing and service organizations
• Understand the interdependence of the operations function with the other key functional areas of a firm
• Apply analytical skills and problem-solving tools to the analysis of the operations problems
• Identify the key goals and requirements of operations management
• Describe the principles of operations management including: inventory management, operations planning, manufacturing management, distribution and logistics and managing operations
• Discuss the important considerations when planning operations management including competing with operations, designing and improving processes, designing value chains, and operating value chains
• Describe the key technical enhancements introduced in the inventory management, ordering techniques and Just-in-time and lean techniques and methodologies
• List the steps involved in setting up replenishment policies and purchasing management