Advanced Customer Service Skills & Relationship Management

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Why Attend

This training will help you keep customers, build market share and improve the performance of the entire workforce with a superior customer service strategy. Learn how you can increase your sales by 50% without increasing your marketing budget by capturing, nurturing, retaining, and maintaining your customer relationships.

Customer service now remains at the core of corporate strategy as competition is fierce, customer taste keeps changing and they are strongly empowered too. A customer service culture training is an essential business investment. There is a direct and strong connection/link between customer service quality – or lack of quality – and money made or lost.

Event Date: 12/10/2022 – 14/10/2022

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Overview
Course Outline

Key Coverage/Learning Points

► Customer Care & Exceptional Customer Service Skills

► Gaining Customer insights: The Customer Research Methodologies

► Optimizing the Moment of Truth in Customer Service

► The Dynamics of Customer Relationship Management

► Customer Psychology Management

► Strategic Customer Service

► Customer Service & Business Development Strategies

► Customer Service Quality Process

► Handling Customers Complaints & Techniques for dealing with an angry customer

► Designing & Managing Customer Service Culture

► Aligning Customer Service Strategy with Corporate Strategy

► Customer Insight: Data Mining & CRM

► Current Trends in Trade Policies & Practices

► Strategic/Key Account Management Strategies

Duration: 3 days

Customize Your Training

This training solution and other training topics from McTimothyAssociates are currently available as residential/in-house options.

Please Note

McTimothy Associates Reserves the right to postpone or cancel a course due to unforeseen circumstances beyond our control. In such cases, delegate(s) will be registered for the next run of the Course.