Course Methodology

This course is structured using a combination of interactive activities, group, and individual exercises, role plays, and discussions. Participants will use tools to assess personal talents and areas of improvement and will devise improvement plans accordingly. They will come up with their own strategies to overcome real-life scenarios and will be given the chance to challenge and defend their findings.

Course Objectives

By the end of the course, participants will be able to:

• Employ a proactive role in handling job responsibilities within a team environment
• Demonstrate an understanding of the modern administrator’s highly needed abilities
• Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency
• Apply professional business writing techniques in writing e-mails
• Handle telephone calls properly and professionally
• Develop self-management and deal with time wasters
• Practice memory enhancement techniques with several reinforcement methods and exercises

Target Audience

Administrators, assistant administrators and secretaries. Also, those who aspire to become administrators will benefit from this course.

Target Competencies

• Team work
• Proactive thinking skills
• Building bonds
• Assertiveness skills
• Writing effective e-mails
• Adaptability
• Prioritization in office administration