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PRODID:-//McTimothy Associates
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X-WR-CALNAME:McTimothy Associates
X-ORIGINAL-URL:https://www.mctimothyassociates.com/product/improved-communication-skills-for-secretaries-pa-2/
X-WR-CALDESC:IMPROVED COMMUNICATION SKILLS FOR SECRETARIES/PA
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DTSTART;TZID=Europe/Paris:20200204T100000
DTEND;TZID=Europe/Paris:20200205T160000
SUMMARY:IMPROVED COMMUNICATION SKILLS FOR SECRETARIES/PA
DESCRIPTION:COURSE COVERAGE INTRODUCTION Organizational success depends upon the ability of team members to communicate with each other using multiple means and channels. Our interactions with others will determine how we are being perceived and each of these interactions is an opportunity to accomplish a planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives, be it on a personal or an organizational level. This training course will help you develop the skills you need to focus on your purpose, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better at active listening, receiving and giving effective feedback, dealing with different and diverse cultures, and managing conflicts in order to improve quality of relationships and productivity.  Course Methodology  This course relies on self-analysis questionnaires so participants can find out and apply their preferred method of communicating with others. Moreover, case studies, round table discussions as well as role plays will be used to make sure the contents of the course are clear and ready for implementation.  Course Objectives  By the end of the course, participants will be able to:  Apply the skills necessary for communicating in an effective manner  Demonstrate their ability to communicate across cultures  Employ techniques for listening actively and empathically  Manage interpersonal conflict  Handle feedback and criticism constructively  Target Audience  Employees, supervisors, managers and others seeking to improve their communication skills both on and off the job.  Target Competencies  Verbal and non-verbal communication  Influencing others  Assertiveness  Active listening  Building rapport  Networking and feedback  Conflict management  Course Outline  Effective communication  Introduction to communication  Communication levels and definitions  Communication functions  The 4 principles of interpersonal communication  Elements of the communication process  Communication delivery aspects  Non verbal communication  Building rapport  Where can miscommunication occur?  Barriers to effective communication  Overcoming communication barriers  The communication funnel  Communication across cultures  Improving cross-cultural communication: guidelines  'DiSC' personal development profile  Stages of team development  The arts of persuasion  Areas of growing your sphere of influence  Communicating within multi-cultural teams  Stages of team growth  Universal laws of persuasion: process  Active listening  Hearing versus listening  Active versus passive listening  Tips to improve active listening skills  3 aspects of active listening  Active listening skills inventory  Using different questioning techniques  Closed and open questions  Probing types questions  Pitfalls of leading questions  Communication behavior and conflict management  Assertive, passive and aggressive behaviors  Verbal and non-verbal components of communication behaviors  Conflict management  Types of conflicts  Sources of conflicts  Conflict management styles  Essential conflict management skills  Learning to say 'no'  Guidelines for applying 'no'  Constructive feedback and criticism  The value of feedback  Positive versus negative feedback  Giving constructive criticism  Receiving criticism Duration: 2 days Class Session : 10:00am – 4:00pm each day including Breakfast and Lunch time Customize Your Training This training solution and other training topics from McTimothyAssociates are currently available as residential/in-house option. Please Note McTimothy Associates Reserves the right to postpone or cancel a course due to unforeseen circumstances beyond our control. In such cases delegate(s) will be registered for the next run of the Course.
URL:https://www.mctimothyassociates.com/product/improved-communication-skills-for-secretaries-pa-2/
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