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VERSION:2.0
PRODID:-//McTimothy Associates
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:McTimothy Associates
X-ORIGINAL-URL:https://www.mctimothyassociates.com/product/social-media-customer-service-management-masterclass-3/
X-WR-CALDESC:Social Media Customer Service Management Masterclass
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DTSTART;TZID=Europe/Paris:20250314T100000
DTEND;TZID=Europe/Paris:20250315T160000
SUMMARY:Social Media Customer Service Management Masterclass
DESCRIPTION:Social Media Customer Service Management Course Methodology This course is built on four pedagogical pillars: concept learning (presentations by the consultant), experience sharing (roundtable discussions), playback of videotaped performances (where permissible), and individual and group feedback as well as exposure to case studies and scenarios. Course Objectives At the end of the course, participants should be able to: Respond professionally to customer inquiries on social media Develop engaging content for their social media pages Manage customer expectations from start to finish of the service lifecycle Effectively use social media scheduling tools and apps Target Audience This course is targeted at online vendors and retailers as well as social media managers who manage pages and profiles of online vendors and retailers   Target Competencies At the end of this 2-day course, participants should be able to: Communicate to support customers Build rapport with and assist customers Develop professionalism Achieve sales targets and goals Develop a service attitude Gather information about customer’s demands & need
URL:https://www.mctimothyassociates.com/product/social-media-customer-service-management-masterclass-3/
LOCATION:The Professional Place 12B, Olumoroti Street, Gbagada Phase2, Gbagada, Lagos
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