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PRODID:-//McTimothy Associates
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X-WR-CALNAME:McTimothy Associates
X-ORIGINAL-URL:https://www.mctimothyassociates.com/product/advanced-customer-service-skills-relationship-management-6/
X-WR-CALDESC:ADVANCED CUSTOMER SERVICE SKILLS AND RELATIONSHIP MANAGEMENT
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DTSTART;TZID=Europe/Paris:20260312T100000
DTEND;TZID=Europe/Paris:20260314T160000
SUMMARY:ADVANCED CUSTOMER SERVICE SKILLS AND RELATIONSHIP MANAGEMENT
DESCRIPTION:COURSE COVERAGE INTRODUCTION  This training will help you keep customers, build market share and improve the performance of the entire workforce with a superior customer service strategy.  Learn how you can increase your sales by 50% without increasing your marketing budget by capturing, nurturing, retaining, and maintaining your customer relationships.    The Rationale  Many companies missed the mark! Forrester reveals that 80% of companies feel they deliver superior customer service. Only 8% of customers agree so. There's a way to build a customer service culture for your organisation. Superior customer service is critical to the success of any service organization. This 2-day customer service training course introduces customer service representatives to the fundamental principles, techniques, strategy and service culture required to deliver excellent service.  Customer service now remains at the core of corporate strategy as competition is fierce, customer taste keeps changing and they are strongly empowered too. A customer service culture training is an essential business investment. There is a direct and strong connection/link between customer service quality - or lack of quality - and money made or lost.    Objectives/Benefits  After attending this workshop, participants would have gained knowledge and practice of:  Setting & clarifying Customer Service goals and how to achieve it  Building formidable group of loyal customers  Demonstrating commitment to customer service attitudes  Customer service and company's future  Classifying profitable customers & service each excellently  Recording customer retention rate between 90-95% consistently annually  Maximize profit for their organizations  Providing prompt & courteous services  Manage customers' special request  How to deal with an Angry Customers  Projecting professional image  Appropriate & Correct Telephone Etiquette  Professionally handle service failure and recovery strategies    Target Audience  This course is designed for all whose actions, task or decisions affect or relates to customer acquisition, retention and management. They includes but not limited to:  Entrepreneurs  Managers/supervisors  Customer service representatives  Call centre agents  Sales/Marketing Staff  Operations/maintenance staff  Accounts/finance personnel  Field Service professionals & managers   Delivery Methodologies  Instructor-led discussions  Video Case  Group & Individual Exercises  Role play    Key Coverage/Learning Points  ► Customer Care & Exceptional Customer Service Skills  ► Gaining Customer insights: The Customer Research Methodologies  ► Optimizing the Moment of Truth in Customer Service  ► The Dynamics of Customer Relationship Management  ► Customer Psychology Management  ► Strategic Customer Service  ► Customer Service & Business Development Strategies  ► Customer Service Quality Process  ► Handling Customers Complaints & Techniques for dealing with an angry customer  ► Designing & Managing Customer Service Culture  ► Aligning Customer Service Strategy with Corporate Strategy  ► Customer Insight: Data Mining & CRM  ► Current Trends in Trade Policies & Practices  ► Strategic/Key Account Management Strategies Duration: 2 days Class Session : 10:00am – 4:00pm each day including Breakfast and Lunch time Customize Your Training This training solution and other training topics from McTimothyAssociates are currently available as residential/in-house option. Please Note McTimothy Associates Reserves the right to postpone or cancel a course due to unforeseen circumstances beyond our control. In such cases delegate(s) will be registered for the next run of the Course.
URL:https://www.mctimothyassociates.com/product/advanced-customer-service-skills-relationship-management-6/
LOCATION:The professional Place, 12B Olumoroti Street Gbagada Phrase 2, Gbagada Lagos
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