Human Resources KPIs: Benchmarking HR Performance

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Why Attend

How can you manage what you do not or cannot measure? This course attempts to inspire HR professionals to stop just doing and start delivering. This, cannot be done unless they take the necessary step to measure the effectiveness and efficiency of their HR functions, benchmark the results internally and externally and consequently design initiatives for continuous improvement. In this course, you will learn what KPIs in general are, their characteristics and how they should be used and reported. This course will present and discuss over 50 HR KPIs that can be easily used in your job. The course will demonstrate that by measuring your HR results, benchmarking them and taking action to improve them, you will be playing the four fundamental roles of an HR business partner: strategic partner, administrative expert, employee champion and change agent. The ultimate take away of this course is the design of an HR balanced scorecard that will allow the HR department to contribute to the achievement of company strategic goals.

Event Date: 11/08/2022 – 12/08/2022

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07/08/2024 – 09/08/2024	Price: $ 195.53
03/10/2024 – 05/10/2024	Price: $ 195.53

Overview
Course Outline

Course Outline

Key Result Areas (KRAs), KPIs and Targets
- Goals, objectives and targets
- The link between strategy and performance
- From KRAs to KPIs, targets and balanced scorecard
- The cascading of objectives
- ‘SMART’ objectives
Measures and KPIs
- The importance of measuring
- Measures, metrics and KPIs: the main differences
- Characteristics of ‘SMART’ KPIs
- Types of KPIs
- Common mistakes when using KPIs
Organizational KPIs
- Organizational appeal and reputation
- Salary competitiveness
- Human value added
- Career growth
- Absenteeism rates and absenteeism cost
- Employee morale
Financial KPIs
- Return on human capital
- Labor cost
- Cost per hire
- Cost per trainee
- Opportunity cost
- Supervisory ratios
- Cost to supervise
- Compensation and benefits
Process KPIs
- Measuring efficiency of recruitment and selection
- Measuring effectiveness of hiring
- Using Hurdles Per Hire (HPH) to reduce the use of ‘wasta’ in selection
- Using aggregate yield ratios and selection rates
- Measuring effectiveness of appraisal systems
Employee Turnover
- Voluntary versus involuntary turnover
- Turnover versus attrition (gross and net turnover)
- Identifying turnover metrics
- Identifying turnover costs
- Analyzing and interpreting turnover data
- Healthy versus unhealthy turnover: when is turnover good for the organization?
Creating and implementing the HR Scorecard
- The balanced scorecard as a strategic tool: linking people, strategy and performance
- Creating the HR scorecard
- Reporting HR to top management