HR MANAGEMENT

Telephone Skills and Customer Care Effectiveness

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Proin semper, elit non sagittis luctus, ante neque ullamcorper nunc, et tempus tellus lorem id libero. Aenean accumsan metus non nisi volutpat, ut lacinia lacus dapibus. In auctor aliquam risus finibus venenatis. Sed faucibus ex eget ex venenatis bibendum. Pellentesque gravida eros diam. Sed sodales est eu auctor mattis. Phasellus eget consectetur risus. In sit amet quam dui. In orci arcu, luctus et blandit nec, sollicitudin at nibh. Vestibulum tellus ex, accumsan...

Improving Telesales Skills – How to Win and Keep Customers

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Proin semper, elit non sagittis luctus, ante neque ullamcorper nunc, et tempus tellus lorem id libero. Aenean accumsan metus non nisi volutpat, ut lacinia lacus dapibus. In auctor aliquam risus finibus venenatis. Sed faucibus ex eget ex venenatis bibendum. Pellentesque gravida eros diam. Sed sodales est eu auctor mattis. Phasellus eget consectetur risus. In sit amet quam dui. In orci arcu, luctus et blandit nec, sollicitudin at nibh. Vestibulum tellus ex, accumsan...

Creating A Customer-Centric Organization

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Proin semper, elit non sagittis luctus, ante neque ullamcorper nunc, et tempus tellus lorem id libero. Aenean accumsan metus non nisi volutpat, ut lacinia lacus dapibus. In auctor aliquam risus finibus venenatis. Sed faucibus ex eget ex venenatis bibendum. Pellentesque gravida eros diam. Sed sodales est eu auctor mattis. Phasellus eget consectetur risus. In sit amet quam dui. In orci arcu, luctus et blandit nec, sollicitudin at nibh. Vestibulum tellus ex, accumsan...

Strategic Customer Servicing & key Account Management

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Proin semper, elit non sagittis luctus, ante neque ullamcorper nunc, et tempus tellus lorem id libero. Aenean accumsan metus non nisi volutpat, ut lacinia lacus dapibus. In auctor aliquam risus finibus venenatis. Sed faucibus ex eget ex venenatis bibendum. Pellentesque gravida eros diam. Sed sodales est eu auctor mattis. Phasellus eget consectetur risus. In sit amet quam dui. In orci arcu, luctus et blandit nec, sollicitudin at nibh. Vestibulum tellus ex, accumsan...

Front Office Management & Customer Relation Skills

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Proin semper, elit non sagittis luctus, ante neque ullamcorper nunc, et tempus tellus lorem id libero. Aenean accumsan metus non nisi volutpat, ut lacinia lacus dapibus. In auctor aliquam risus finibus venenatis. Sed faucibus ex eget ex venenatis bibendum. Pellentesque gravida eros diam. Sed sodales est eu auctor mattis. Phasellus eget consectetur risus. In sit amet quam dui. In orci arcu, luctus et blandit nec, sollicitudin at nibh. Vestibulum tellus ex, accumsan...

Customer Handling Skills for Cell Centre Representatives

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Proin semper, elit non sagittis luctus, ante neque ullamcorper nunc, et tempus tellus lorem id libero. Aenean accumsan metus non nisi volutpat, ut lacinia lacus dapibus. In auctor aliquam risus finibus venenatis. Sed faucibus ex eget ex venenatis bibendum. Pellentesque gravida eros diam. Sed sodales est eu auctor mattis. Phasellus eget consectetur risus. In sit amet quam dui. In orci arcu, luctus et blandit nec, sollicitudin at nibh. Vestibulum tellus ex, accumsan...

Creating and managing Service Level Agreement (SLA)

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Proin semper, elit non sagittis luctus, ante neque ullamcorper nunc, et tempus tellus lorem id libero. Aenean accumsan metus non nisi volutpat, ut lacinia lacus dapibus. In auctor aliquam risus finibus venenatis. Sed faucibus ex eget ex venenatis bibendum. Pellentesque gravida eros diam. Sed sodales est eu auctor mattis. Phasellus eget consectetur risus. In sit amet quam dui. In orci arcu, luctus et blandit nec, sollicitudin at nibh. Vestibulum tellus ex, accumsan...

Mastering Customer Service Strategy

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Proin semper, elit non sagittis luctus, ante neque ullamcorper nunc, et tempus tellus lorem id libero. Aenean accumsan metus non nisi volutpat, ut lacinia lacus dapibus. In auctor aliquam risus finibus venenatis. Sed faucibus ex eget ex venenatis bibendum. Pellentesque gravida eros diam. Sed sodales est eu auctor mattis. Phasellus eget consectetur risus. In sit amet quam dui. In orci arcu, luctus et blandit nec, sollicitudin at nibh. Vestibulum tellus ex, accumsan...

Positive Customer Experience & Culture Management

Why You Should Attend The fact that successful organizations also have the most satisfied customers makes intuitive sense; and finding examples of such organizations is a simple matter. Names like Apple, Samsung, Virgin Airlines and Emirates Airlines pop up immediately into mind. But which came first, the successful organization or the happy customer? Unlike in the proverbial chicken and egg story, there is strong evidence that in the case of organizations and customers, one definitely has to come before the other. Peter Drucker,...

Customer Satisfaction and Loyalty Programme: Strategies & Measurement (3 days)

Why You Should Attend This course fits comfortably between two categories: customer service and marketing. Have you ever wondered what makes some organizations shine in the hearts and minds of customers, achieve the highest levels of customer delight and at the same time generate record profits? In this course we blend customer service and marketing to give a practical insight into the workings of such successful organizations. We cover concepts such as customer satisfaction and loyalty, customer segmentation, profitability, customer satisfaction surveys, the customer value proposition...

In-Plant Courses

Untitled Document
Leadership Courses
Public Relation Courses
Public Sector
HR Management
Customer Management
Graduate Management Courses
General Management Courses
Project Management Course
Contract Management Courses
Supply Chain Management Courses
Quality Management Courses
Training and Development Courses
Health Safety and Environment Courses
Maintenance and Technical Management Courses
Logistics, Warehousing and Inventory Management Courses
Sales Perfoemance and Marketing Management Courses
Personal Development and Effectiveness Courses
Strategy and Strategic Management Courses
Financial Accounting and Risk Management Courses
International Courses Available in the UK & Dubai

Our Clients

Chat with Us

)
    is typing...

    Please fill out the form below and we will get back to you as soon as possible.

    Send Message Cancel
    X